---
title: 4Seas Ceramics | VietNam Pottery Export | Frequently Asked Questions
description: Learn about 4Seas Ceramics FAQs, Customer Login, Purchase Terms, Product Packaging information. Ceramic Pottery manufacturer for wholesalers worldwide.
image: https://4seas.com/hubfs/Large%20Cosmos-1.jpg
---
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Frequently Asked Questions
# FAQs
**SHIPPING | PACKING | PAYMENTS**
ORDERING FROM 4SEAS MANUFACTURING
## FAQs
### Who is eligible to purchase from 4Seas?
1. Our minimum Order is a 20ft container.
2. 4Seas Ceramics Ltd. is a Hong Kong registered offshore company . By the laws of offshore trading in Hong Kong we cannot trade with, sell to, make shipment to, or receive payment from a Hong Kong based entity.
As a foreign representative office in Vietnam we can not accept orders or new payment from Vietnamese business entities.
Please ask us for further details on this legality if you are at all unclear.
sales@4seas.com
### How do you Pack and Ship?
1. Packing is carefully done with bundled, crated, and palleted options. Pallets are charged separately at 17.26 USD per pallet.Rubber off cuts and ties are included. When cardboard only is specified there is a charge of 169.40 USD (20FT) & 338.80 USD (40FT).
2. Shipping is done FOB. It is therefore the customers responsibility to appoint a shipping agent in your country who will contact our Shipping Manager.
Mr Jimmy
[sales@4seas.com](mailto:sales@4seas.com)
Phone: +84(0)2743 859184
Fax: +84(0)2743 859174
Mobile: +84(0)903 614665
### Who is responsible for damaged items?
We remain responsible for customer satisfaction at all times until FOB. Damage and breakage in transit are beyond our control after this time. Insurance should be arranged in the consignee country. Under normal freight conditions there is negligible breakage.
### How is Payment and Paperwork handled?
Invoicing and shipping documents are arranged through our Vietnam Office: 4Seas Ceramics Ltd.
1. A 30% deposit is required with your confirmed order.
2. A pre –shipment Pro forma is then sent for your reconfirmation before shipment takes place.
3. A ‘Contents as Packed’ Invoice is emailed immediately after shipment. Full payment of the balance is now due .
4. Shipping documents required to release the container at destination are couriered promptly after sighting of payment .
5. All invoices quote FOB prices and are in USD currency. Documentation fees are included in FOB price.
### How long does it take to Ship My Order?
We have many items that are ready to ship. If your order contains all Ready to Ship items and payment has been made your order would arrive in the US in approximately 6 weeks.
If you have items that need to be hand crafted the production time could be 3 months. Plus, shipping time of 1.5 months.
When you place your order all of the production time and shipping time will be determined.
#### Ready To Ship Items
Various Handmade Planters and Pottery Items That Are Ready To Ship Now.
- 
4 Seas Ceramic Pottery
- 
4 Seas Ceramic Pottery
- 
4 Seas Ceramic Pottery
- 
4 Seas Ceramic Pottery
- 
4 Seas Ceramic Pottery
- 
4 Seas Ceramic Pottery
---
[](https://4seas.com?hsLang=en)
4Seas Ceramics
Since 1989
514, Binh Duong Boulevard, Hung Loc,
Thuan An, Ho Chi Minh city, Vietnam
- [Home](https://4seas.com)
- [About Us](https://4seas.com/about-us)
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- [4Seas Ceramics](https://4seas.com/vietnam-pottery-manufacturer)
- [FAQs](https://4seas.com/faqs)
- [Gallery](https://4seas.com/gallery)
- [Privacy](https://4seas.com/privacy)
- [Contact Us](https://4seas.com/contact-us)
- [sales@4seas.com](mailto:sales@4seas.com)
[mailto:sales@4seas.com](mailto:sales@4seas.com)
Worldwide Shipping Available
---
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2. 4Seas Ceramics Ltd. is a Hong Kong registered offshore company . By the laws of offshore trading in Hong Kong we cannot trade with, sell to, make shipment to, or receive payment from a Hong Kong based entity.
As a foreign representative office in Vietnam we can not accept orders or new payment from Vietnamese business entities.
Please ask us for further details on this legality if you are at all unclear.
sales@4seas.com"
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Rubber off cuts and ties are included. When cardboard only is specified there is a charge of 169.40 USD (20FT) & 338.80 USD (40FT).
2. Shipping is done FOB. It is therefore the customers responsibility to appoint a shipping agent in your country who will contact our Shipping Manager.
Mr Jimmy
sales@4seas.com
Phone: +84(0)2743 859184
Fax: +84(0)2743 859174
Mobile: +84(0)903 614665"
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1. A 30% deposit is required with your confirmed order.
2. A pre –shipment Pro forma is then sent for your reconfirmation before shipment takes place.
3. A ‘Contents as Packed’ Invoice is emailed immediately after shipment. Full payment of the balance is now due .
4. Shipping documents required to release the container at destination are couriered promptly after sighting of payment .
5. All invoices quote FOB prices and are in USD currency. Documentation fees are included in FOB price."
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If you have items that need to be hand crafted the production time could be 3 months. Plus, shipping time of 1.5 months.
When you place your order all of the production time and shipping time will be determined."
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